Service rating : Service and product has always been very reliable and of good quality. However, whilst the website used you be clean and simple, it has deteriorated significantly in the last year or so and is now cluttered and confusing. I have started to use other suppliers with better websites with better customer interfaces as a result of this Product : I understand these we’re god, but haven’t personally see.
Service rating : Quick and easy to order, with a wide range of products. Next day service delivered flowers on time. Flowers looked great when they arrived. Product : Beautiful flowers. Unfortunately lasted only a few days, which was disappointing. Hoped would have been good for a week.
Service rating : Thank you for sending the flowers so promptly - I had been let down by another company who were going to delay the flowers by a week. Thank you for great service! Great also to have delivery emails so I knew they had arrived safely! Product : Gorgeous!
Service rating : Very good service. Kept well informed about the delivery and when it was delivered. Definitely use the service again. Product : Cannot comment as these were delivered to go on my daughters grave. I have seen a photo and they looked beautiful.
I was told by the gentleman that received the flowers that they were beautiful. The quality was exceptional that the person who chose them must have took great care to pick perfection. So for me these were great value for the price.For this I would 100% recommend your site to others..... THANK YOU
These were sent to a friend who had a family loss. It was difficult to find suitable flowers as the friend owned cats and most sympathy flowers have lilies in them. These were perfect for the situation.
Tip-top service and quality as always! Thank you Serenata.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.