Service rating : Good delivery time and within scope. And good competitive prices Product : Ordered the pink rose and had it delivered when it got their it was in a poor state, dry petals spider cob webs on the leaves. I complained and sent in pictures off the flower and it did not look healthy. I then got another one sent as a good will gesture and the same happened to that one also. It was dead on the day off arrival. My Girlfriend was looking forward to this as it was marking a special occasion. I now have to go else where for bouquet at another cost on myself
Customer reviews of the overall ordering experience
Total Reviews: 4 Product:
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Serenata offer a wonderful service!! They offer a fantastic range of beautiful flowers for good prices. In my experience, their products are more diverse, better quality and cheaper than the ubiquitous high street flower shops. I have purchased several times now and I have complete faith in the consistent quality of the bouquets. Having added extras available like balloons and cakes is a really nice touch. Most of all, Serenata's customer service is exceptionally fantastic! Their staff are really helpful, informative and polite and their response times are incredible. This gives me the extra reassurance needed to recommend this site to anyone. My Mum, my Partner and my work colleagues have all be really impressed!
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I ordered flowers for a very distressing experience which my daughter had. . They were delivered on time, but I was disappointed in their prospects of longevity and the teddy bear was not as pictured on the website. I got in touch with them to explain. Their follow up service was exemplary and a very sympathetic message was offered. We were hugely touched and grateful. Would have no worries about ordering from them in future. Have ordered many times in the past without any problems.
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I have ordered flowers from Serenata several times and have always been very pleased with them and the excellent service Also the prices are reasonable..I would not use any other company now
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i ONLY SAW A PHOTO OF THE BOUQUET WHICH i DIDN'T THINK LOOKED AS GOOD AS ON THE WEBSITE PICTURES. HOWEVER MY PARENTS LOVED IT.
Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.