Service rating : Absolutely amazing service - so easy to use. They email and text you when the flowers are about to leave for despatch and then again when they have been delivered. Very competitive rates with delivery included - I ordered on a Sunday for a Monday delivery. No other company offered me this option without paying another £7.50 ... Product : As far as I know my friend said these were lovely. I didn’t want an extravagant bouquet - just a little something to celebrate a special day.
Service rating : Ordering via the website was straightforward and easy, the flowers arrived promptly the next day. Will be using Serenata again. Product : The recipient was very pleased with the quality and selection of flowers.
Service rating : Brilliant customer service , managed to get flowers delivered next day even tho there was a mix up about delivery dates. Product : I’ve not seen the flowers but my mother was very happy with the variety & colours.
Service rating : Excellent service. Delivery as promised and would definitely use again. Product : The recipient was very happy with the flowers. They arrived well packaged and very fresh and are still going strong after 10 days.
Really good service I received a text message to tell me they had been
dispatched and then another to say they had been delivered. Was really impressed with this service did’nt see the flowers but was told they were lovely.
Service rating : Efficent service, text updates to inform me of despatch and arrival....although receiving one at 5am was a little disorientating! Product : I’ve not actually seen the flowers myself, but my friend said they were very nice....thank you.
Good service and the delivery arrived on time. It was useful to be sent email and text alerts of when the flowers had been dispatched and when they had been delivered.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.