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Scented Pleasure - Deluxe
There will be no 'he loves me, he loves me not' with this bouquet of freshly scented daisy mums and orange lilies - every petal will scream out 'he loves you!' (We've even added some sunset-orange alstromeria so that you can ride off into the sunset together... aren't we thoughtful?)
Service rating : The website gave me troubles with the order - as I ordered from my mobile I had the mobile site version, which did not allow me to review the order and edit before paying (although on a previous page in the process it said I will be able to do so). Also it was not clear when the final order was submitted ( it looked like the site blocked)
When I realized the order actually passed in a wrong form(in the meantime I made a second order) - I sent a request to cancel first one. I received several emails from customer service with partial answers which required that I send back several additional requests to clarify (eg - one of the answers I got was that I can not cancel the order, although I sent the request within one hour of placing the order). I think this could have been avoided if there was a phone number avilable to call and clarify in one go the situation
Eventually everything worked well - the orders were adjusted and the delivery was done, so was happy things worked out Product : The flowers were not exactly as in the picture (and I even ordered the delux size) - there were more "filling" flowers and greens then lilies vs. the picture
| San Diego | |
Service rating : Their website was easy to use and the service was excellent. They delivered everything as promised and on time, and the product (flowers and chocolates) were better than promised. Gorgeous flowers and delicious pralines. Great company and have already told friends and family to use SerenataFlowers.com in the future Product : The flowers that were delivered were better than the picture - I will definitely use their services again and again
Service rating : Courier did not leave the flowers as per the delivery instructions on the box -’ if no one in leave behind the gate to the side of he property’ - instead they were left on the doorstep where anyone could have nicked them. Please confirm that you will get your couriers to check their instructions in future, if I am to use your firm next time. Product : The flowers are beautiful and still look great today - 5 days after delivery.
| Burlingame | |
Service rating : Very easy to select and order online. Product : I sent this arrange to London during (U.S.) Halloween week - and my daughter was thrilled with the colors and size of the bouquet. She sent me a picture and I agree - it was lovely and I very much appreciate the notification of delivery.
Service rating : Service was fine from what i could gather. Although the number of Serenata flower advertisements I have seen since ordering the flowers have put me off using the service again. Product : The flowers should have been gorgeous orange lilies but instead were mostly a white bouquet.
Service rating : Was disappointed that the flowers were not delivered until late in the evening so my brother-in-law did not receive his birthday flowers till after he had been out for his birthday celebrations. Product : My brother in law was pleased with the flowers. They were beautiful and it sounded as though they were as depicted on the website.
Service rating : The service was fantastic. I was kept fully informed of where my order was in its process and received a text when the flowers were delivered. Product : The flowers were stunningly beautiful and worth every penny. Excellent value for money. I will definitely use Serenata flowers again.
Service rating : Website is easy to use Product : The product arrived and looked smaller than the image in the internet, about 10% of the flower heads had fallen off. The lillies never opened, there were 2 lillies that had already opened but these were among the flower heads that had dropped off
Service rating : The service was extremely efficient and I liked their sense of humour!! It was easy to use and I was kept informed of progress all the way. Well done! I will definately use them again. Product : The recipient tells me they were excellent, although I have not seen them myself due to the distance involved.
The recipient said it was one of the freshest bunch of flowers she had ever received and a week after I sent it she sent me a photo which looked as lovely as the picture on the website. Both she and I will use Serenata again.
Service rating : Easy to use website with plenty if choice. Product : Having ordered a deluxe bouquet I was bitterly disappointed when they arrived. Nearly half of the Lillys had the heads snapped off when they arrived. This is not acceptable.
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The website was good, easy to use, prices not bad, email confirmed it was being delivered. I then had confirmation it was delivered but on porch with a note. I did ask if it was received and they think it was. I haven’t been able to verify this yet but hoping they were received.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.