Service rating : Had problem at first establishing the correct address as there were several on the same post code and even although I kept telling you the correct address you kept telling me you were sending it to another. We got there eventually. It did arrive at the correct address. You let me know it was on it’s way but you didn’t let me know it had been delivered. Product : The recipient is delighted with the flowers and says they are still looking good nearly a week later.
Service rating : Great value for money and fantastic service. Was really good to be sent updates on the delivery and order process. Loved the txt msgs brought a smile to my day to read them. So impressed with the service and recipients of the flowers said how lovely they were. Have just ordered some flowers for mother in law now as couldn’t fault the service provided. Product : Did not see the product myself, however recipients said how lovely the bouquet was.
Flowers were good for money but turned up in a soggy cardboard box. I opted for the free card as I thought they were very expensive to buy. My recipient nearly missed it as it was scrunched up and soggy in the bottom of the box. The writing on it was a so small it nearly wasn't noticed. Won't use again as service from a dedicated florist shop really cannot be beaten. Not bad, but not great either.
Service rating : Fantastic service and a constant update regarding delivery of the flowers.
Really friendly . I have used this company three times and would recommend them. Product : I have not seen them as they where a gift for a friend - but my friend said that they where gorgeous and was very pleased with the flowers.
Service rating : From start to finish an excellent service. Kept aware of status of delivery via email and text so I knew when the flowers had been delivered - will defo order again! Product : The recipient called me as soon as she received her flowers and said they were beautiful, she was chuffed.
| Bromley Kent | |
I have yet to be a recipient of their flowers but I know that having used them a number of times I always get the best response from the recipients who do receive them. On the basis of the comments I get I am happy to continue using them.
Excellent service, very fast and well worth the money. Excellent delivery. I liked the constant contact about status of order/delivery.
The recipient was chuffed to bits with flowers. Were delivered on a sunday afternoon. Would definitely be using again.
Have used Serenata several times now as fast, reliable service with family always receiving beautiful, fresh bouquets which look as per the images shown online. The emails letting you know the flowers are on the way and been delivered is a really nice touch too.
Service rating : The sevice was just as it said it would be on the website, I also recived texts telling the product had been dispatched and delivered Product : I haven’t seen the actual product, but the person I sent the flowers to was very pleased with them, thank you
Service rating : Contact was made all the way through. I knew when flowers were dispatched and even when they had been delivered. Thank you. Great service Product : Flowers were for a neighbour and she was really pleased. Thank you
Service rating : Had a couple of problems with first delivery however Serenata were extremely helpful in rectifying the issue and I was very happy with service Product : My friend was very pleased with the quality of the flowers and how they looked
Your service is fast and efficient. The only thing I have noticed, and this was both orders I have made recently, there has been no name on the parcel? I did note it on the internet but they both still didn’t have any reference to whom they were going to.
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Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.