* This product is delivered via an international florist network and, due to stock issues, it may be necessary to substitute the product ordered with an alternate product of a similar style and equivalent (or greater) value and quality.
Most recent reviews of this product
4.0 Total Reviews: 10 Product: City of Gold
Service rating : Very easy to order and had superb communication via text and e-mail on order and delivery status. Product : Initial delight of bouquet turned to huge disappointment and upset as flowers (actually very few flowers as most of the bouquet was leaves) were dead or dying within two days of delivery. After spending £35 on a Golden Wedding Anniversary bouquet, I would have hoped the flowers would have lasted longer! Will never use this company again!!
| Bonogin | |
Service rating : very efficient and helpful Product : I have used this service twice now and both recipients loved the flowers, one even said they were the most beautiful flowers they had ever been sent!
Unfortunately the recipient did not get the flowers! They were delivered to someone in the same steadings who unfortunately suffer from lack of memory and they did not know the names of other residents so the flowers did remain with them. However they did call the delivery company but really not worth picking them up so I believe they kept them . An unavoidable error but my friend did not get her 70th birthday present. Hope you will tell Serenata.
As far as I'm aware the recipient was very pleased with her flowers & they certainly looked good as she sent me a picture, they also said they smelt amazing & filled the house with a wonderful fragrance.
Website easy to navigate but have tried several times to order flowers where it says 'Order Now', all to no avail as nothing happens. Also you cannot contact anyone to tell them of this. So very disappointing.
Only ordered the night before. Arrived the next afternoon and absolutely beautiful. Still lovely after 2 weeks! From the minute I placed the orders I was kept up to date las to where the flowers where. Exceptional service and would definitely use again.
Only daft thing was flowers were for 21st birthday and tried delivering 7am on the Sunday - she was in bed till much later with hangover so missed delivery and didn't get them till the following day. Perhaps an hourly time slot for delivery would help.
Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.