Fantastic service even though it was all done through emails and texts. All my questions were answered immediately and all my requests addressed. There was a difficulty with the delivery due to a remote address. I was informed immediately. When I gave further instructions, the delivery was succesful and I was again informed by text immedately. There followed an email, a very friendly and amusing one, informing me of the succesful delivery. I have to say that I was concerned at first (doing it all through the interned), but their system worked very efficiently even when I requested a change to my order (within the time given) . A brilliant service over all. Thank you Serenata Flowers.
I found the web site quite confusing. Accessing the invoice /account was particularly difficult. I had three orders all to different addresses which meant three separate transactions. It would be much easier if one could do all on one order. The actual delivery service and quality of the flowers was excellent.
Good quality and in good health.
Poor choice of delivery company though as they have liitle regard for the product or customer service and literally lied about delivery saying it was attempted and left with neighbour when the guy walked past my window left them outside my door and walked away without even knocking
Ordered deluxe size and the flowers looked amazing. Some of the lillies are still to open a week later while the roses and others are looking as good as they did on day one. Recipient delighted with them when they arrived and with how well they are lasting. Would Definitely order this bunch again.
Flowers really nice and last long time, very happy with product just such a shame delivery company do not knock and leave flowers waiting to be found which doesn't work when the flowers are a surprise gift!
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i loved the bouquet and the name as everyone who knows me knows i am into Arthurian legend
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The image was top small to see exactly what is in the bouquet. A written description would be a good idea
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Easy ordering service. Good tracking update. Flowers delivered as requested.
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Excellent company, great flowers. Always in touch with you on the delivery of them etc.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.