Service rating : a very good service, although rather disappointed that an order had been accepted and yet the tropical flowers weren’t available. Ordering from overseas with a time difference meant I couldn’t reorder in time to meet my preferred delivery date Product : everyone has always said the flowers were lovely
| JERSEY | |
Absolutely delighted with service & customer service when I had a question. I was sending flowers to seriously ill friend in London fm Jersey. I'm in v poor health myself Serenata were BRILLIANT.
Will DEFINITELY use again. Friend was delighted with good quality flowers too
the site was easy to use. The recipient was so impressed with the flowers and length of the stems she is seriously thinking of using this company should she need to send flowers, I will definitely use them again if and when I need to which I rarely do.
I ordered the flowers the evening before I wanted them delivered and they arrived the next morning before 10am despite the address being in a rural part of wales and not even asking for a specific delivery time. I even had a text from the company to say the flowers were on their way!
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I did not see the flowers myself but did get a phone call the same day from my friend whom I had ordered the flowers for. She was very happy with them and told me they were beautiful.
flowers arrived on time and were very well recieved by my mother who immediately telephoned to say how superb the flowers were. A shame they cahrage for cards other than the standard though, free cards would be good
Service rating : I had an email and text informing me that the flowers had left, but I did not receive a confirmation to say that had been received. Product : The recipient was very happy with the flowers.
Service rating : As far as I know the person I sent the flowers to was pleased Product : I did not see the flowers, only on the internet. On the internet they looked
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.