Service rating : Serenata said they would let me know when the flowers were delivered. This did not happen. I did email them to ask where the flowers where left as no one was at home when the courier called. Serenata did not reply to my email. Unknown to me my in laws had gone on holiday the day before the flowers were delivered. Product : My brother in law rang today to thank me for the flowers, he said that although the flowers were still in the original packaging after 9 days, they were in very good condition and that the roses and lilies were just beginning to flower, which was good to hear. I know that this was not Serenata’s problem as they did deliver per my instructions, but did not notify me to say the flowers had been left somewhere and did not reply to my email. So I do feel annoyed with the lack of communication from them. This is the first time I have used Serenata and although I was impressed with what the selection of flowers on offer I feel let down by their lack of communication. If they said that no one was at home I would have been happy to pay for the flowers to be re-delivered. I may use them again if they reply to my grievances posted on here. Thank you.
Service rating : Brilliant service all round Product : I did not see the flowers but the recipient was very pleased
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.