I ordered these flowers to be delivered as a surprise to a friend who's house I had never been to. In the order process I was asked what they should do if no-one was in - as I didn't know the house i selected that they should leave them round the back. After they were delivered I heard nothing from my friend. I called her the next day to see if she had had a delivery & she said no so I had to tell her to look round the back of the house where she found them - this obviously took the element of surprise out of it. It would have been useful if the florist had put a note through the door to say there had been a delivery and to say where they had left them.
I chose this company online due to the positive ratings it received and I was not disappointed. It was very easy to select the items that I wanted and I thought that the prices were great value. I received regular emails with updates but not the usual boring kind they were really amusing and were a pleasure to read. The delivery arrived on time and my friend loved the flowers that I sent.
Website was relatively easy to use, even on a mobile phone. Had a few issues with the default address being US, and not being able to easily amend an error on the billing address. But they were pretty minor and I was able to overcome them. Flowers arrived very promptly the next day.
Next day gift delivery
All next-day courier delivered gifts are dispatched from our central production facility.
Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
If standard delivery is chosen, we cannot guarantee an exact delivery time
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.