Service rating : Good. Had emails to let me know it has been delivered Product : The flowers were wrapped in celophane with the stems covered in wet tissues for transit, but it would have been nice if they had a water pouch to immerse the stems. As they were for a friends mother who had passed away and the last thing you want to worry about is do I have enough vase for them and will they last till the funeral. I hope they do. Recipient said they were lovely.
Despite there being a mix up with the delivery address, the problem was sorted out efficiently by Serenata. The recipient has told me that the flowers are delightful and she is really pleased with them. I have used Serenata on several occasions and have always been very pleased with the service and the
recipients have all commented how lovely the flowers are and how much they enjoyed receiving them. Thank you Serenata.
Service rating : Excellent service begins as soon as you place your order.prompt feedback via emails and text messages keeps you informed of your order. Product : Beautiful flowers delivered on time and once again follow up email/ text messages keeps you informed . Peace of mind that your order has been delivered.
I was kept in touch with progress all the way through and when finally retrieved I believe the flowers were very good. However having given the full delivery address and telephone number the flowers were left at the wrong house some distance away even though the planned recipients were in and awaiting the delivery
Service rating : Kept informed at every step of the way, thank you Product : Recipient delighted, although had difficulty finding the box left at the back step (could you put it is in a box on your card when you leave the flowers?)
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Service rating : The online ordering was very easy and i was kept upto date with when the flowers were dispatched and delivered Product : I didnt see the flowers but the person i purchased them for was over the moon with them
Service rating : Very impressed with the communication and delivery. Well done! Will definitely use this company again. Product : The receipients were very happy with the flowers and with the picture I have seen they looked lovely! Many thanks.
Service rating : Fine, arrived as promised. Product : The flowers were fine, however the leaves of the greenery had been decimated by what I assumed to be caterpillars and I was very disappointed as was my wife who’s 60th birthday present these were. Will not use again.
Service rating : service is getting worse. trying to contact you by phone is impossible
as we have had several problems recently. Delivery text not happening until next day???May need to contact another florist. Product : flowers are good
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Service rating : Very friendly and helpful service. Product : The recipient sent me an effusive thankyou for the Lonely Sparrow bouquet saying how very beautiful it was and how delighted she was with it - so much so that she will use Serenata Flowers in future!
the service was good the bouquet could have been better - not as vibrant as the picture on the website. wouldnt put me off using the company again though
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.