Service rating : Excellent communication. Delivery as requested. I found the website easy to use. Overall a good experience. I would certainly use this company again. Product : I have not seen the flowers myself. But the recipient said that they were really lovely. She also enjoyed the reading information that you enclosed with the flowers.
Service rating : Good service and was pleased with the communication I received about when and where my order was. Product : Lovely bouquet of flowers, but not much difference between the regular bouquet and the super deluxe so I don’t think it was worth spending the extra money!!
This bouquet was not as good as the first one I purchased.
According to the tracking information provided by the carrier the flowers were delivered at 17.45 and left in the porch - neither of which was true!
The flowers were too fresh - I know this sounds like a contradiction, but none of the buds were open yet, and the initial impression wasn’t as good as they looked after a few days. Great quality flowers, though. Thanks!
My recipients said it was the most beautiful bouquet of flowers they had ever received. Thank you Serenta Flowers.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.