Service rating : Brilliant customer service, Cannot fault your company on any aspect of this transaction. Customers really do seem to matter, which is very refreshing. Thank you so much both for your excellent communication and attention to detail. Product : This bouquet was sent as an anniversary gift. My brother and sister-in-law couldn’t get on the ’phone quick enough to let me know how lovely this bouquet was. They have already sent me a photograph to prove it!! The price was so reasonable too.
Service rating : I was very happy with Serenataflowers, my only concern &the reason I haven’t given excellent was that my delivery email said they were left in secure place when I had asked for them to be left with a neighbour. We then thought they were missing when in fact they had been left with a neighbour. Product : I would definitely recommend SerenataFlowers to others
Service rating : This is the second time I have used the company and I can not fault their service. Communication is excellent and efficient with delivery on the date stated
. Product : The blooms were much appreci by Susan and after five days still continue to be in full flower and fresh. We will probably try to freshen them in a couple of days. Excellent value for money
| Penang | |
Service rating : Excellent communication! Reading notice from acknowledging the purchase up to preparing and delivering the flower, shows passionate professionalism. To the one who wrote the messages, YOU ROCK! often tickles me with the words used.
Will DEFINITELY buy again moving on! Keep up the CREATIVE approach and prompt service! WELL DONE! ^_^ Product : Only one rose...
The flowers were lovely, the delivery was on time but the man who delivered seemed a little rude. I ordered them as a cute gesture for my boyfriend and on delivery i was standing behind the door and he was laughing at the fact i got him flowers and said it was a joke. It wasn't meant to e insulting but I wasn't very happy as there was no need to say any opinion.
Serenata provide the most reliable delivery service where you can order last minute knowing for sure the flowers will arrive on time - particularly useful when sharing a bank account with the recipient of the flowers (my wife!) who would know I had placed an order if ordered any earlier than the day before.
Service rating : The flowers were delivered late morning and I was able to track that they were with the courier, so I was pleased they did not arrive later in the day. Product : They arrived looking healtly and with good instructions on how to look after them. I have had the flower 6 days and they still look good, with no petal or leaf fall.
Service rating : This was the first time i have used Serenata and was very impressed with the whole experience from viewing the products to receiving them promptly and exactly how they looked. Will use them again and definately recommend them. Product : exactly what i ordered.
Service rating : Although original flowers were not delivered on day I requested this problem was sorted out very kindly with complementry flowers. Product : Although the flowers were for a friend she said both bouqueys were beautiful.
| Novosibirsk | |
Service rating : Unfortunately I don’t know the details. But my orders are always inconvenient, because my wife is always outdoor at the daytime. So, the fact that delivery is performed on the next day is great per se! Product : Hope it is well.
| Darmstadt | |
Service rating : Excellent service. Customer oriented and promt response! Product : it arrived not in expected condtion and the flowers wilted the next day. But as soon as I complained, i got a replacement and excellent customer care. Thanks a lot!
I was sent flowers myself for my 70 birthday and they were absolutley beautiful so recentley when my sister in law was very depressed I knew what to send to cheer her up and they did the trick. Thank you I will always use serenata in future to send flowers and gifts.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.