I recently visited my elderly relative and saw the flowsers you delivered, they were lovely. Holwever, I think she was very lucky to actually find them. They were left on the doorstep of a very busy road, in spite of the fact that I had indicated on the form that whoever delivered them had to "be patient" when knocking at the door. She does not have a hearing problem and was in her sitting room next to the front door all day and if it hadn’t been for the fact that she went to check on her dustbin, she would not have found them. They could have so easily gone missing as her house is on a main road and a passerrby could have taken them. Disappointing delivery by yodel! I’m afraid I won’t be ordering from you again.
Service rating : I have used Serenata Flowers twice before but have never seen the actual flowers, although the recipients had said how pleased and beautiful they were. This this time however I saw them and I must say how impressed I was with bouquet. My sister and I had them sent to our parents for their wedding anniversary and they were over the moon with them, the scent was amazing, a week later and they are still looking as good. Would have no hesitation in recommending this company, excellent service, was text during the day to say where the flowers were and when they were delivered. Could not fault them. Product : Beautiful, and the smell was amazing!!
| Fort Calhoun Nebraska | |
Sitting at my mother's bedside for the last week I had the opportunity to observe this display of flowers from its arrival and they were magnificent and well worth the money. As long as customers follow the arrival instructions of cutting off the stems by a couple of inches at an angle, putting the flower chemical in the water when they arrive, they will last a good week (the roses( an even longer the freesias which open gradually each day. Thrilled with them!
I requested that if no one was in at the delivery address the flowers could be left in the porch. They were in all day however the flowers were left in what was a hot porch anyway. Was the doorbell rung and they just didn't hear it?
| Auckland | |
Our relatives from the U.K. made three seperate phone calls to NZ to tell us how delighted they were with the flowers! So they MUST have been special. I did try to answer your request for feedback but at the time the internet service was not connecting!
Service rating : Everything was handled very professionally and their communication with me was outstanding! Price was very reasonable. Product : I can’t rate this because the flowers were delivered to their destination and I never saw them.
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Arrived in good condition and lasted 2weeks. I ordered these for a friend as I had received these as a gift recently and was very impressed with them.
Being able to have the flowers delivered before 10am was important. They were delivered on time and I was kept informed of the status of the delivery at every stage. Brilliant service, will definately use again.
| St Albans | |
Unable to rate (presume at least good) We placed the order from Australia to go to our relatives in Glasgow. Our relatives called to thanks us so we presume they were happy with your product.
Fragrant beautiful flowers, great value for money , completely satisfied with superb flowers and service. Many thanks!
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.