Before your request for feedback I was about to convey my appreciation to you following a telephone call from the recipient of the flowers I had requested that were arranged and dispatched by yourselves because they had only just had to disregard the bouquet after nearly a fortnight. The quality and selection of flowers in the bouquet, in their view were in every way, excellent.
I have used this company a few times as I am not currently in the uk so have to order online. Good service arrives on time and recieve an email to inform me when the flowers are on their way to being delivered. Will always use this company as long as their products stay amazing. Would recommend to my friends and family.
| Dubai | |
Fantastic customer service, and went the extra mile to deliver my friends flowers to her home address when she had left work & the point of delivery as requested by myself. Have used this company 3 times now, and will do again for future orders!
Great service. Product was beautiful. Only downside is the timing the anticipation of not nowing when they will arrive. If it was an earlier time it would of been better. But overall great experience will order again thank you
I'm so so happy with order I made with you.the service fantastic can not fault it.As for flowers I ordered (Beautiful)Told my friends and family.The only place I be ordering flowers fro is SerenataFlowers.com.Thankyou
This is the third time using serenata an I wouldn't hesitate to use again. Delivery was sent on specific date which I requested for a special birthday. Have recommended to all my friends. Excellent service.
The flowers were very well received, they were for a retirement after 35 years of hard work and they brought tears to the eyes of the person who received them.
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.