I ordered some flowers for a dear friend and asked them to be delivered to Ambulatory care unit Peterborough hospital on a certain date . The flowers
unfortunately never arrived at the given destination at the hospital and the intended recipient never received her flowers. I emailed Serenata flowers to inform them that the flowers had not arrived and they replied immediately and we're extremely sympathetic and apologetic. They assured me they would chase up the florist delivery company and findout were the flowers had gone.
The process took about two days ,but during this period Serenata flowers kept me constantly updated. They offered me a full refund or a new delivery. I appreciate mistakes happen and although I was upset at the time I felt that Serenata flowers were extremely understanding and helpful and they made every effort to resolve the problem . I would definitely use the company again and I would happily recommend them to others
We have used Serenat on a few occastions now - getting flowers to our golleagues for various occasions. On the latest occastion the on-line system wasn’t working properly so I couldn’t print all the information I needed. As a VAT registered organisation it is important that I can dis/prove the VAT element of all purchases and provide our directors with a tax document to authorise for payment. This wasn’t possible on this occasion and your system should allow for a retro-spective view of confirmations etc.
I loved the whole experience of choosing the right flowers for the occasion from a tremendous selection; getting a clear and accurate statement of the cost, enjoyed the simple form filling that was all that was required to place the order.Then I was delighted with the swift service and the excellent response from the recipient. Well done! I look forward to using your service again. George Gamlen in England.
The delivery was excellent as usual. I was kept informed and the flowers arrived as scheduled. The arrangement was gorgeous and the flowers have lasted for ages which is lovely as they were for someone recovering at home after surgery. Being on special offer did not detract at all from usual high standard - I'll be using Serenata again.
never had anythink but excellent flowers, however i cannot get loyalty discounts because i can no longer get onto their site it does not recognise my email or password cannot get a password as they say my account does not exist
very bad business to do away with personal telephone contact
t and you can no longer telephone them
I did not figure out how to add a message to the order. I did not want to buy a card or any of the extras, but for some reason I missed the chance to add a message. I did try to go back and edit the order once I had paid but that became difficult too so I gave up.
However, the flowers are great. Seems some of them are still in good shape two weeks later.
I would highly recommend SerenataFlowers The communication from when you order right up to when the customer receives the flowers is amazing. Very humorous and makes you smile with the comments. This is the 2nd time I have ordered from them and will continue to order in the future.
Are you tired of getting your wife or loved ones the same type of flower arrangements all the time? Do the flowers that you get from other flower shops seem to loose their sharpness in color within the week? If you are just looking for something a little different, serenata has something for everyone. Serenata Flowers' retro flowers are just what you are looking for. With vibrant eye popping color and styles, Serenata's retro flowers fit the bill. With styles from the fifties to the seventies, they have everything you can think of. Choose from 30 different arrangements like the Narian Dream, One Love, Oriental Breeze, Ocean Whisper, Sugar Hill, Twilight, and Scented Pleasure. Just like any other services from serenata, you can rest assured that if you are not happy with your retro flowers you will receive 100% money back guarantee, with the best customer service available and the ability to ship anywhere in the world. If you would like to add a little something more with your order, you can. Serenata also provides you with an array of gift-wrapping services; to personalize your order more, they offer products like teddy bears and fine wines to go with your choice of retro flowers. In addition, you can be sure that when you place your order they will be on time, every time. The possibilities are endless with serenata flowers. So why not order a bouquet today and make someone's day very special today!