Saying sorry is one of the hardest things and the longer you wait, the harder it becomes. If your thoughtless actions or hurtful words have upset someone, make amends with an honest confession accompanied by a sophisticated bouquet.
Free delivery anywhere in the UK from Monday to Sunday.
There was a technical problem when placing the order and therefore the invoice was not attached to the actual order this lead to the flowers not being delivered on the correct day. I emailed Serenata's customer services and within 10 mins I had received a reply. They were very helpful, apologetic and upgraded the bouquet as a way to say sorry. Obviously I was quite disappointed that the flowers didn't arrive on the intended day but I can not fault the communication and help from Customer Services to correct the problem. I would definitely use them again and also recommend them to other people.
Your service by doing everything on line and keeping me informed was excellent but I'm afraid the flowers went to the wrong address. My son and his wife used to live at that address and had moved not far from there. Hence the person living in that house now, kept the flowers. The person who delivered might have asked their name when delivering. Basically I was given the wrong address to send them to but I think we could have rearranged things if we had got the flowers back. Sorry partly my fault ....
Service rating : Would have been ’Excellent’ but I was informed three roses were dead by the following morning.
Serenata Flowers communication with me was excellent, and delivery was prompt. The only other thing that miffed me a bit was that your web site led me to believe that the flowers would be delivered by a local florist near the recipient.
Product : See above - I felt the quality of the roses should have been a lot better, three dying less than twenty four hours after delivery was not acceptable - so I would hesitate before using Serenata again - sorry.
Service rating : I ordered flowers from your company for a friend who had a special birthday. Orders with previous companies have not been up to expectation, however, my friend was truely delighted and said the flowers were beautiful , I was only sorry not to see them. Thank you for a lovely gift. Kind regards, Moira Bonne
Product : Excellent service, flowers delivered on time and in perfect condition. I liked that you have asked me as the purchaser for feedback. Too often because the product is unseen, it’s not up to standard. Your were! Thank you
Service rating : I have already left a very positive review of the company and flowers, after my brother said they were beautiful. However, after speaking to my sister in law , she said he didn’t want to upset me, and the flowers are dreadful. Like a bunch from the supermarket. I was extremely saddened and upset as they were a Christmas present. The service was excellent and delivery on time.
Product : The quality of the flowers was extremely poor, like cheap supermarket specimens.
Not deluxe by any stretch of the imagination, I am sorry to say I will not be making a repeat order.
Again the only problem is the YODEL delivery company as they do not actually deliver as requested. They knock on the door and leave immediately or they knock on door and drop the flowers on the ground and leave immediately. The flowers are left in the open and not hidden from view. Sorry but YODEL should not be used as they do not care about customer service whatsoever and serenaterflowers are aware of this as I alone have complained 5 times.
firstly i am sorry for being so late i ordered the blu dendrobium for my sister in weston super mare...choosing blue because it is my favourite colour....my sister waxed lyrical about them and the way they were carefully packaged...even my brother in law came on the telephone to say how beautiful they were sister has your details now for when she needs to send flowers...thankyou will use your service again......10/10
When you get in trouble, there are few ways you can apologise. One of the proven and tested methods is of course sending I'm sorry flowers. If you need to say sorry to your girlfriend, mum or a friend, sending flowers is one of the sincerest and easiest gestures you can make. Apology flowers come in many colours, sizes and with various meanings. How do you choose the right I'm sorry flowers for her? If you're looking for the best flowers to say sorry to girlfriend, we are here to help.
Below you will find a list of best flowers to say sorry and also recommendations for various recipients. If want your apologetic gesture to be as sincere as possible, send the flowers as soon as you can. The recipient will be touched not just with the stunning fresh blooms, but also how fast you acted. No one needs to spend days guild-ridden trying to figure best way to apologise. Don't worry too much about meaning of I'm sorry flowers or sending the right colour of apology flowers. It's the gesture that matters the most.
No matter what flowers you send or deliver in person, they will be welcomed with joy and excitement. Make sure the card enclosed with the flowers clearly states your intentions and describes what are you apologising for.