Newcastle upon Tyne
Service rating : Ordering was relatively easy and delivery on time
Product : I have used Serenata many times in the past and never been disappointed regarding delivery or quality, but I will be trying another service next time - perhaps M&S - as I happened to see the flowers this time (I normally don’t) and was dismayed to find the main feature of the bouquet - x4 yellow roses were very poor and x3 already drooping and browning only 3 days later. I also couldn’t see where the extra money I had paid to ’upgrade’ the bouquet had gone.
The flowers were nice , just the wrong colour.........I ordered liac blue/creamy white as thats what the picture of the bouquet showed. It matches my sister colour scheme at home. My sister recived bright yellow and red flowers but hey...she was just happy to get flowers, so end of story. On the plus side they delivered on the day they were supposed to so overall they did an ok job. Had the colopur remotely matched the illustration shown on the order sheet, this would have read excellent.
Service rating : I think the delivery and communication is good. Also was pleased with response with communication
Product : I have ordered before and had feedback that the flowers were nice. This time i did actually see the flowers. Some of them were lovely (the yellow lillys). Some of them looked like they were on their last legs (whatever the purple ones were). It made it look like quite an odd bouquet with half of them dieing and half of them unopened.
Service rating : Easy service to use, good price and kept informed about the progress of the order.
Product : I did not see the flowers but the recipient said that they were really nice. One of the flowers were purple instead of cream as they were in the picture but that was okay as they still went well with the yellow roses.
Good quality. Easy website. However, the previous bouquet sent to me on mothers day were quite bad. At least a third of the yellow roses were bruised and brown. This is unusual, as the many flowers sent to me in the past have been exquisite! Many thanks
Service rating : Good at keeping informed about progress of order. I found website not clear about what was included in order.
Product : Yellow tulips lovely, but I was expecting that a vase would be included with order and was disappointed that this wasn’t the case
Service rating : Nice communication
Product : I will like to suggest a better packaging as most of the leaves where compressed against the wrapper and when I placed the bouquets in a vase , the leaves looked dead amongst the lovely yellow roses:(
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