Customer reviews of the overall ordering experience
Total Reviews: 12
My elderly mother loved the flowers! My only criticism was that the delivery was made around 8am and my mother was still in bed and couldn't get down in time to retrieve delivery, so the flowers were left on her doorstep. Luckily she was in, however, it would have been ideal if the driver had called her to let her know she had a delivery. Otherwise, I would definitely order again but request no earlier than 9am delivery!
Absolutely delighted with the service. I had forgotten to send a birthday card and pressie to my niece, so I thought of flowers but who delivers flowers the next day? Serenata Flowers came to my rescue, once my order was placed I was kept informed of when delivery would be.
Service is outstanding and I will always use Serenata Flowers. Thank you
The flowers were beautiful, my daughter had just moved house and I thought it would be a nice new home gift. I did request for the driver to be patient for someone to open the door but he wasn't that patient and just left them on the doorstep. They arrived on the date requested. She was very pleased with them.
I have used Serenata on various occasions and on each occasion they have been very efficient and friendly in their delivery of the flowers. I would recommended Serenata to anyone for choice and value for money.
The delivery Man really helpful,My Daughter was delighted with her beautiful flowers. I recommend serenata flower .com
Fabulous express service - ordered late on saturday for a sunday morning delivery.
Good flowers, good service and I like the fact that I am messages upon delivery
Excellent roses 3 dozen delivered as promised and lasted 2 weeks
I have used Serenata Flowers on a number of occasions and have not been disappointed.
Lovely flowers, timely delivery, easy to deal with, great communication
Delivered when you said they would and flowers are lovely
I was told that it was a massive and very bouquet.
Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
- We are unable to provide delivery notifications for same-day orders.
- We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.
Q. Why are your flowers fresher?
A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.
Q. How are the flowers packaged?
A. Very comfortably, very securely, and very elegantly.
Q. Do the flowers come in a vase?
A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.
Q. Can I order a vase to go with the flowers?
A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.
In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.