Service rating : The order was placed late evening on Wednesday, and the recipient had the delivery by early/mid afternoon the following day.
At all stages in the process I received both text messages and emails from Serenata to keep me fully updated with each stage.
Thank you Serenata for your efficiency, friendliness and great customer care!
Product : I ordered the Bonfire bouquet from the Autumn flowers range, this was as a cheering gift for a friend who has had some troubles lately.
She was delighted with the flowers and they certainly had the desired effect.
Thank you Serenata for your lovely and affordable flower selections, quality of product and great customer care!
Service rating : Ordering was no problem, good service and kept well informed however...
I sent an email to Serenata on Wednesday last, telling them that the tulips delivered on the Monday last were not the freshest as some had had to been thrown away on that day, Wednesday. I would have thought they should have lasted a lot longer. And re the email I sent to them on Wednesday last, I have had heard nothing back as yet from Serenata Flowers.
Product : Flowers when they were delivered, I was telephoned by recipient to tell me that sadly they were not the freshest of flowers. So, disappointing on that front.
Service rating : quick service and accurate delivery
Product : Flowers were not in water and tissue around stems was dry.
Stems are already yellowed and some flowers have dropped and the bouquet is only 2 days old!
The deluxe was not one display arrangement but the basic arrangemet with an extra small bunch of flowers added - no extra greenery to add to the main bunch.These were bought to last over Christmas but I doubt they will look their best by Wednesday
Would normally put excellent but im only putting good as i ordered the flowers at 6 on wednesday morning to be delivered the next day(thursday) but they werent delivered until 5:30 on friday. Will use sereneta again as they are am excellent price and lovely flowers but if this happens again i may think twice about using them.
I needed to change the delivery address at the last moment. I think it was for my first order delivered last Wednesday. I couldn't find a phone number and sent about 5 messages from their website, as I didn't get any acknowledgement. In the end, the flowers did arrive at the correct address but it would have been good to know that my message had been received.
Service rating : Communication was good and I was informed when the flowers left the head office but then I did not get a confirmation when they were actually delivered.
Product : The flowers were not of the best quality. It was my aunt’s birthday on Wednesday and when I saw her on Saturday of the same week, the flowers, specially the roses had died and the lilies were drooping.
Service rating : I requested delivery on Wednesday 23rd April but they were delivered on 22nd. It was OK as the recipient was there to get them. If I had been,sending them for a birthday or anniversary I would have wanted them delivered on the date specified
Product : I didn’t see them but the recipient said they were lovely
Book a flower delivery for Wednesday at SerenataFlowers.com and enjoy free standard delivery. To have flowers delivered on Wednesday, simply select a bouquet of your choice from our website and choose Wednesday from the drop down delivery options. Our standard flower delivery is FREE from Monday to Sunday. If you're ordering flowers in the last minute, please note that we need to receive your order by 10.00 pm on Tuesday to fulfill next day delivery on Wednesday. If you miss the deadline, you can still surprise your loved ones with fresh flowers if you order from our same day range for delivery on Wednesday - in this case a delivery charge is applicable.