Service rating : The Customer Service team are very good. Shame that the tracking number is not included in the - your goods have been dispatched email.
The box should be marked fragile if it contains wine ROTC as Yodel obviously handled my goods harshly which resulted in a failed delivery due to damage. I was not contacted regarding this as it was I who did the chasing. Customer Service turned another Hamper around in 24 hours and I received it the following day.
Product : I haven’t opened the full hamper as it is a present for my parents which I will deliver personally but at first glance the content looks good.
I wanted delivery to Fife, Scotland for a specific week day, but this couldn’t be guaranteed. I had to email the company to find this out as the online ordering system just said they didn’t deliver on any day I tried to arrange delivery for. This was for a hamper. Apart from this service and communication was excellent.
Generally Serenata provide an excellent service. I was disappointed recently when they failed to deliver chocolates to nurses wher I had been in hospital. No liaison with me, just a cancelled delivery and a refund. Problem may have been because box said Serenata Flowers, even though the contents were chocolate.
Service rating : Serenata Hampers have an easy to use website and they respond to questions or queries very quickly. Unfortunately their service was let down by the delivery couriers who failed to deliver my order twice
Product : Excellent quality products that are well presented but they are very small for the price paid however I’m sure the taste will show quality
I have used Serenata before and they offer Excellent free delivery options, they deliver on time and are very good at keeping you informed with progress. The Wine has increased in price this year so hopefully a very nice bottle of wine. Excellent company, really recommend them.
Ordered for my daughter's wedding anniversary just a couple of days before the event and was not sure the gift would get there on the day, but it did. Impressed with the service and info update on progress of order. Like no delivery charge as well.
Always deliver on time however I requested a happy birthday message to be sent with chocolates and balloon which were delivered 8/8/20. Disappointed to read on card 'sender did not wish to leave a message' as this was my mothers 87th birthday
Make sure every anniversary is a happy one with an anniversary hamper or gift from our range. All of our hampers are packed with treats to help you celebrate in style, from champagne and chocolate to all of the ingredients for a romantic picnic.
We have anniversary gifts to suit any taste or budget, all of which are eligible for free next-day delivery if you order online before 10pm. We've made sure that all of our hampers are packed with enough treats, sweets and wine for a couple to celebrate in style, our larger hampers generous enough that you can mark the occasion with friends or family. We won't blame you if you don't want to share though,it is your anniversary after all.
It's not always easy to choose the right anniversary gift, even when you've been together for years or even decades,but an anniversary hamper will always be gratefully received. However, when you're deciding what needs to go into your hamper, you may want to consider the following traditional anniversary gifts by year:
1st Anniversary: Paper - The first year should be celebrated with paper. Making sure your hamper is accompanied by a card will ensure you're still holding with tradition! 5th Anniversary: Wood - Wood is the traditional anniversary gift to celebrate five years of marriage. Wooden clocks, wooden furniture or even a wooden wine chest from Serenata Flowers are all worth considering. 10th Anniversary: Tin - Don't fall into the trap of sending your beloved a tin of beans to celebrate ten wonderful years, unless they have a very good sense of humour. 25th Anniversary: Silver - While we toyed with the idea of a silver anniversary hamper for those marking 25 years, it seemed a little expensive, even for our luxury hamper selection. Instead, we decided to leave room for you to drop in some silver jewellery for your beloved to find when they open their hamper.
If you're looking to celebrate a 60th, 65th or 70th wedding anniversary, you can also apply for a very special message - write to Buckingham Palace and you may get a letter from Her Majesty congratulating you both. Although unfortunately we've not convinced the Queen to send anniversary hampers along with her telegrams.
Have you forgotten your anniversary again? Don't panic! All of our anniversary gifts are eligible for free next-day delivery. If you order online before 10pm, we'll deliver your hamper the next day for no additional charge, any day of the week. Morning delivery is also available on orders placed before noon for a small additional fee.