Newcastle upon Tyne
Service rating : The Customer Service team are very good. Shame that the tracking number is not included in the - your goods have been dispatched email.
The box should be marked fragile if it contains wine ROTC as Yodel obviously handled my goods harshly which resulted in a failed delivery due to damage. I was not contacted regarding this as it was I who did the chasing. Customer Service turned another Hamper around in 24 hours and I received it the following day.
Product : I haven’t opened the full hamper as it is a present for my parents which I will deliver personally but at first glance the content looks good.
Service rating : Serenata Hampers have an easy to use website and they respond to questions or queries very quickly. Unfortunately their service was let down by the delivery couriers who failed to deliver my order twice
Product : Excellent quality products that are well presented but they are very small for the price paid however I’m sure the taste will show quality
Generally Serenata provide an excellent service. I was disappointed recently when they failed to deliver chocolates to nurses wher I had been in hospital. No liaison with me, just a cancelled delivery and a refund. Problem may have been because box said Serenata Flowers, even though the contents were chocolate.
I wanted delivery to Fife, Scotland for a specific week day, but this couldn’t be guaranteed. I had to email the company to find this out as the online ordering system just said they didn’t deliver on any day I tried to arrange delivery for. This was for a hamper. Apart from this service and communication was excellent.
I have used Serenata before and they offer Excellent free delivery options, they deliver on time and are very good at keeping you informed with progress. The Wine has increased in price this year so hopefully a very nice bottle of wine. Excellent company, really recommend them.
Always deliver on time however I requested a happy birthday message to be sent with chocolates and balloon which were delivered 8/8/20. Disappointed to read on card 'sender did not wish to leave a message' as this was my mothers 87th birthday
Service rating : Once again, Serenata did not fail to deliver fantastic customer service!
Product : Another happy recipient :)
Congratulations! You've got something to celebrate, so have a round of applause, a pat on the back, and while you're at it, a fantastic congratulations hamper from Serenata Flowers.
What better way to show your appreciation than with one of our amazing congratulations gifts, stuffed to the brim with everything needed to have a brilliant time? It doesn't matter whether you're celebrating a graduation, engagement congratulating someone on a promotion, or just taking the time to have a party for partying's sake, our congratulation hampers are available online and can be with you tomorrow. Let's get the party started. First of all, you're going to need something to drink. Of course the traditional way to celebrate is with a bottle of fizz, and our champagne hampers will tick the box.
Once you've resisted the temptation to spray the fizz around like a Grand Prix champion, you'll need something to accompany your tipple and our congratulations hampers are overflowing with nibbles, snacks and treats to help you celebrate.
Everyone is different, and we all love to celebrate in different ways. But we can't think of a single person who'd say no to a congratulations hamper from our range. Whether you're congratulating a friend, family member or loved one, or you're treating yourself after achieving a personal goal, you're sure to find everything you need to party in one of our gift baskets.
Congratulating a student on their graduation, a colleague on that big promotion, or even a new parent on the birth of new baby? You'll find the perfect gift in our range. Fine wine, superb snacks, and even cute cuddly toys can all be found nestled in our various hampers, so we're certain that there's not a single celebration that can't be marked by ordering our gift hampers online.
Short notice isn't a problem either, thanks to our next-day delivery options. It doesn't matter if you only found out what you're celebrating today,your congratulations gifts with balloons will be with the recipient tomorrow: Next-day delivery: Absolutely free,just order before 10pm, and we'll dispatch your hamper of gifts straight away. Next morning delivery: Order before noon, and we'll ensure your hamper arrives the next morning. Please note that a small additional surcharge is required for next morning deliveries.