Bury St. Edmunds
Whilst the product seems to look good and was ordered on the due date, my experience was not entirely satisfactory.
1. The online ordering system was not clear and enabled me to enter my delivery address as my billing address so in fact the order went to the wrong place. If the online ordering system had checked which address the payment card was registeredto, as I think should happen, then payment should have been refused and I could have remedied any error on the addresses.
2. I only received a text confirmation of the order which did not contain all the delivery information like the delivery address. Again if I had received an email confirmation I would have seen my mistake on the addresses and corrected it before the delivery was dispatched
3. The delivery window of 12 hours is not particularly acceptable given the busyness of modern lives. Would there be any chance of narrowing this even to a 6 or 3 hour window?
Given these issues I will not be using your services again!
Service rating : primarily had difficulty in trying to place the order, however when i emailed the online contact a very helpful lady called back and orgainsed the order.
Product : The hamper was priced at £129.00 I paid £59.00 through buying a voucher from amazon local. The hamper was over pirced at £59.00, it was as presented well, however, I belive I could have purchased the food and basket seperately for around £50.
I wanted delivery to Fife, Scotland for a specific week day, but this couldn’t be guaranteed. I had to email the company to find this out as the online ordering system just said they didn’t deliver on any day I tried to arrange delivery for. This was for a hamper. Apart from this service and communication was excellent.
Service rating : Service provided was Excellent.
Product : Online ordering system straight foward,and very easy to use,wine delivered on the specified day,the recpient very pleased with the wine. The service provided by Serenataflowers was Excellent.
Service rating : Easy to order from online but the outer package was damaged on delivery and left on the doorstep in full view.
Product : It was a gift but the recipient was pleased with the contents.
Service rating : I don’t know. I made an online order from a website that looked ok but I don’t know how good the product is. I appreciated the email alerts giving the status of my order.
Product : I don’t know as I have not seen it
Service rating : Easy to order online and delivered precisely as promised
Product : Haven’t seen it myself, but my parents, to whom it was sent as a present, were absolutely delighted with the contents
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