Good, on time service with email updates to me because I am in Australia and used the online service. Thank you for making my sister's birthday a special day. She also loved the chocolate and said the packaging was too lovely to undo!
I live in the U.S. & was a little wary of ordering online from a place I was not familiar with. But the hamper was delivered on time, as promised. I would definitely order from Serenata Flowers again!
Service rating : Service provided was Excellent.
Product : Online ordering system straight foward,and very easy to use,wine delivered on the specified day,the recpient very pleased with the wine. The service provided by Serenataflowers was Excellent.
Arrived quickly and promptly with only a few days notice from purchase online.
I wanted delivery to Fife, Scotland for a specific week day, but this couldn’t be guaranteed. I had to email the company to find this out as the online ordering system just said they didn’t deliver on any day I tried to arrange delivery for. This was for a hamper. Apart from this service and communication was excellent.
Service rating : Easy to order online and delivered precisely as promised
Product : Haven’t seen it myself, but my parents, to whom it was sent as a present, were absolutely delighted with the contents
Bury St. Edmunds
Whilst the product seems to look good and was ordered on the due date, my experience was not entirely satisfactory.
1. The online ordering system was not clear and enabled me to enter my delivery address as my billing address so in fact the order went to the wrong place. If the online ordering system had checked which address the payment card was registeredto, as I think should happen, then payment should have been refused and I could have remedied any error on the addresses.
2. I only received a text confirmation of the order which did not contain all the delivery information like the delivery address. Again if I had received an email confirmation I would have seen my mistake on the addresses and corrected it before the delivery was dispatched
3. The delivery window of 12 hours is not particularly acceptable given the busyness of modern lives. Would there be any chance of narrowing this even to a 6 or 3 hour window?
Given these issues I will not be using your services again!
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