Serenata texted me saying that my gift was its way to a friend for delivery on Saturday 9th. May. My friend rang me to say thanks for the lovely gift but that it was delivered on Monday 11th. May. The delivery man did not ring the door bells or knock but they saw him running away to his van, leaving the gift on the doorstep. I said I bet it was Yodel - it was! I e-mailed Serenata that evening and within an hour they had responded and refunded my purchase in full with apologies. I have used Serenata many times before and I and my recipients have always been very pleased with flowers/hampers/etc. I believe we were all let down by Yodel. I shall use Serenata again without hesitation
Newcastle upon Tyne
Service rating : The Customer Service team are very good. Shame that the tracking number is not included in the - your goods have been dispatched email.
The box should be marked fragile if it contains wine ROTC as Yodel obviously handled my goods harshly which resulted in a failed delivery due to damage. I was not contacted regarding this as it was I who did the chasing. Customer Service turned another Hamper around in 24 hours and I received it the following day.
Product : I haven’t opened the full hamper as it is a present for my parents which I will deliver personally but at first glance the content looks good.
Service rating : Serenata Hampers have an easy to use website and they respond to questions or queries very quickly. Unfortunately their service was let down by the delivery couriers who failed to deliver my order twice
Product : Excellent quality products that are well presented but they are very small for the price paid however I’m sure the taste will show quality
Generally Serenata provide an excellent service. I was disappointed recently when they failed to deliver chocolates to nurses wher I had been in hospital. No liaison with me, just a cancelled delivery and a refund. Problem may have been because box said Serenata Flowers, even though the contents were chocolate.
I wanted delivery to Fife, Scotland for a specific week day, but this couldn’t be guaranteed. I had to email the company to find this out as the online ordering system just said they didn’t deliver on any day I tried to arrange delivery for. This was for a hamper. Apart from this service and communication was excellent.
This service provider kept me updated every step of the way. The delivery (driver) went out of his way to track down the recipient and return within a reasonable time frame to deliver the hamper. Not only that but the products in the hamper were fantastic, worth every penny.
I will definitely make use of your services again,
Ordered at short notice - during a Bank Hol weekend - able to deliver on the Saturday, and delivered as promised.
Items were as ordered/described and of good qualit and delighted the recipients and reasonable price/value.
Happy customer and recipiet,
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