Newcastle upon Tyne
Service rating : The Customer Service team are very good. Shame that the tracking number is not included in the - your goods have been dispatched email.
The box should be marked fragile if it contains wine ROTC as Yodel obviously handled my goods harshly which resulted in a failed delivery due to damage. I was not contacted regarding this as it was I who did the chasing. Customer Service turned another Hamper around in 24 hours and I received it the following day.
Product : I haven’t opened the full hamper as it is a present for my parents which I will deliver personally but at first glance the content looks good.
Dear Sirs, I have been one of your customers for a long time and always been very satisfied with your service. When I was ordering this time ,I wanted the flowers to be delivered on Saturday, 7th January BUT was unable to get this date. Would it be possible to have this date and if so could you please change the card to read - happy birthday love Tony, Trissie, Antony and Monty xxx.
I would be very grateful if this could be carried out.
Happy New Year to you all
Service rating : Very good service! Ordering was easy and hampers were delivered very quickly, even very close to Christmas.
It would be good if there was an option on the website for ordering more than one thing at once and adding multiple addresses. I ordered 14 christmas hampers to be delivered to different addresses and had to do each one at a time, starting each time a new order, which was time consuming.
Product : I was not the recipient of the hamper, but recipients seemed very pleased.
Service rating : The gifts I ordered where late I contacted them and they then gave me a new time they were delivered which was a lie they were not delivered till an hour after they said they already had been.
Product : The products where perfect though despite the delay but when you pay for your items to be delivered between a certain time over an hour later, past 7pm that night on someone’s birthday is not great.
Service rating : Serenata Hampers have an easy to use website and they respond to questions or queries very quickly. Unfortunately their service was let down by the delivery couriers who failed to deliver my order twice
Product : Excellent quality products that are well presented but they are very small for the price paid however I’m sure the taste will show quality
I wanted delivery to Fife, Scotland for a specific week day, but this couldn’t be guaranteed. I had to email the company to find this out as the online ordering system just said they didn’t deliver on any day I tried to arrange delivery for. This was for a hamper. Apart from this service and communication was excellent.
Generally Serenata provide an excellent service. I was disappointed recently when they failed to deliver chocolates to nurses wher I had been in hospital. No liaison with me, just a cancelled delivery and a refund. Problem may have been because box said Serenata Flowers, even though the contents were chocolate.
Here at Serenata Flowers, we're extremely proud of our gift hampers, online store and our free next-day delivery. With good reason - because our customers love our range of hamper gifts, and we are very happy to keep receiving five star customer reviews. But we're never completely satisfied, so in pursuit of creating hamper heaven we're constantly adding new, seasonal hampers. That way... you're always spoiled for choice.
Our new range of gift hampers always offers some of the best seasonal products from UK and abroad. We've searched far and wide to track down the most delicious wines, the tastiest snacks and the sweetest treats, before carefully packing them all into hampers to be sent around the UK.
Hand picked, hand packed, our delicious hampers are ready and waiting to be with you next day. If you've never ordered from us before, or if you're a happy customer returning to find something new, our selection of the very latest gift hampers is a great place to start!
Our new gift hampers are available online for delivery across the UK. Every new gift hamper is a new surprise, making them perfect for any occasion, here are just few ideas!
Anniversaries: Surprise your love one with a fabulous hamper gift full of her or his favourite treats as a head start of your anniversary celebrations! Birthdays: Nothing says Happy Birthday like a selection of nibbles and treats, topped off with a bottle of sparkling wine or champagne (if you prefer the real deal). Add a personal Birthday card and even a small birthday cake to your order, to complete the birthday surprise! Special Occasions: Any occasion can be special when it involves a fully stocked gift hamper. New job? New baby? Or looking for a way to say sorry? Order a gift hamper online and we will make a gift fit for any occasion!
And remember... you're getting much more than just a gift hamper. Online order also includes free next-day delivery as standard! Order before 10pm, and we'll deliver your gift hamper the very next day. Order before noon, and for a small additional fee we'll even be able to deliver your hamper the next morning, to any UK location.