Service rating : The website design could be improved slightly. It was not very clear at the time of ordering that the plant I wanted to send couldn't be sent for the following day ..... and I ended up having to email them to ask why my confirmation said delivery would be after Christmas not the following day? I then had to cancel and reorder. A few simple tweaks on the booking process would fix that. So Serenta over to you to take note. I also have to say that it was a pain not being able to pick up a phone to query things, but to be fair they were fairly quick to respond.
Product : I was told that the plant arrived safely and it was nice.
Service rating : Eas to order. Very efficient. I w as kept informed about delivery
Product : I am sure they are lovely but as they were for an elderly relative in a Nursing home at the other end of the country I haven't seen them .
My Grandaughter loved her flowers received on the birth of her baby I can`t rate Serenta flowers enough for the way they handeld a mistake in delivery
I will certainly be using them again. Well Done Serenta Flowers !!!
Our Uncle was delighted with this Christmas gift and I was delighted at being kept up to date with the delivery process.
Fantastic service. I made a last minute order for a next day delivery and they arrived right on time.
Service rating : Very professional service.
Customer service with delivery was excellent .
Product : Lovely product as per description on website.
Service rating : Excellent delivery service and was pleased with updated information re the delivery.
Product : Good range of choices
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