Service rating : I needed to speak to someone at the company to clarify how to get and use an Amazon Local voucher and she was most pleasant and helpful- thank you , Sheila. I ordered the standard free delivery and was a little disappointed as the goods were not delivered until 18.40 . I hadn’t realised that free delivery goods could be delivered as late as this. Maybe I missed that information on the website but maybe it could have been made clearer as I would have been prepared to pay more for an earlier delivery. Product : My daughter in law was delighted with her birthday orchids and said they were in perfect condition.
Service rating : The first orchid planter received was poor quality and not as described. After a couple of contacts with Serenata Flower this was quickly rectified and two new orchids were sent of far superior quality. Product : The initial product was poor in comparison to one I have received previously, but you did correct it, so I have rated this on the basis of the new orchids you sent. Thank you.
Service rating : Customer service and delivery is excellent Product : I was not happy with the first Orchid sent, however a replacement Orchid was delivered the very next day which was as I had originally expected. The prompt replacement service was however exceptional and as a result I would use this company again.
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I order the orchids for my own home and am somewhat concerned with the condition the orchid arrives in - seems to need a taller box as on both occasions the petals have been damaged. This makes me hesitate to order again... If this can be remedies, I would order on a very regular basis.
Service rating : Serenata texted, to advise that delivery was scheduled, then texted again to confirm actual delivery - A great service. Product : Absolutely gorgeous orchids - Even more flowers than in the stock photo.
Service rating : Excellent (and engaging) customer service Product : although I did have to cut a bit off as it was damaged
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of 20 reviews
Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.