Service rating : Originally sent the wrong, much cheaper product then the one I ordered. I was really disappointed, but they got back to me very quickly, allowed us to keep the orchid that had been sent in error and sent the correct item on a date of our choosing. So it initially all went annoyingly wrong, but they did everything they could to put it right. Product : Both orchids (!) arrived in great condition, and the correct ones in particular are spectacular.
Service rating : Packaging and delivery excellent. Customer service excellent. The only reason for not rating excellent overall was the first orchid was diseased but they replaced the whole order the next day. Product : The first on was poor (disease on leaves) but they replaced it very quickly with no fuss.
Service rating : I have never been so pleased to have such fantastic service on line. I could not believe how quickly and efficiently my order was despatched. full marks and a gold star to serenata flowers. thank you all so much. Product : Excellent service. To be recommended.
Service rating : Prompt efficient service keeping customer informed of order’s progress right through to advising of delivery. Product : Fabulous orchids - exactly, if not better, than illustrated on web page. Recipient so thrilled to receive such a lovely gift.
The recipient was extremely happy and sent a picture of the beautiful orchids. Thank you!!
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Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.