Flowers were very good. Just a mark off due to the delivery. As the recipient wasn't at home, the flowers were left outside her door. She came home to find them verging onto the pavement, with the little card nearly blown off. There is some sheltered space enclosed by a little wall in her front porch and she felt that they could have just been placed there with a little more care. The roses were however beautiful and of a good size. Good value for the money.
I received first rate service from SerenataFlowers recently. Although the product received sadly was not in good condition, once I submitted photos Serenata immediately refunded me for the whole cost of the flowers (not the delivery charge) without quibble. You do not get that service very often.
My experience this end was excellent with updates about delivery etc, which was why I gave 5 stars. However, my mum described the arrangement she received as Topsy Turvy which I presume means a bit disheveled.
Arrived on time, very pretty basket, as described.
Same day flower delivery
Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
We are unable to provide delivery notifications for same-day orders.
We do not guarantee to be able to follow delivery instructions.
In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.