You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Sunday: 7am - 9pm GMT
Flowers each have their own special meaning, and at SerenataFlowers.com our skilled florists in New Mills understand the symbolism of roses, carnations, dahlias and daisies. No matter what message you want to send, our florist online can take your order 24/7, and turn it into something truly beautiful. Our florists can then arrange for a special next-day delivery service that ensures your blooms arrive in perfect condition and as fresh as the day they were picked. You can do this all from the comfort of your own home, just let our florists take care of everything else.
Flowers have been given as a gift for thousands of years. Today, sending a floral gift to say 'I love you' or 'happy birthday' is a great way to reach out. If you want to send a beautiful bouquet to someone special in New Mills, you can now do it from your own computer, thanks to our flowers online service. Simply choose a bouquet created by our skilled florists, book a next-day delivery and we'll do the rest. At SerenataFlowers.com, we're committed to providing the best online flowers delivery service in New Mills, whenever and wherever you want.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
