You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Sunday: 7am - 9pm GMT
Spread the festive cheer and happiness by sending one of a traditional Christmas plant gift. Let us deliver Christmas plants like Poinsettia or Amaryllis straight to your loved one's door to decorate their homes with a bit of Christmas magic.
Let the joy last longer thanks to long lasting gifts like Pointsettia, orchids, campanula or potted roses. This Christmas, have happiness delivered 7 days a week by Serenata Flowers.
Looking for inspiration for Christmas wishes? Here are some of our favourite ones:
| Next Day Plants Delivered on Saturday, 24th December | Order by 8pm Friday | Cost: Free |
| Plants Delivered on Sunday, 25th December | Delivery Not Available | n/a |
| Plants Delivered on Monday, 26th December | Delivery Not Available | n/a |
| Plants Delivered on 27th & 28th December | Delivery Not Available | n/a |
| Premium Guaranteed Delivery | Available on 24th December | Cost: £4.99 |
| Premium Guaranteed Delivery (before 1pm) | Available on 24th December | Cost: £9.99 |
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
