The service received has been inconsistent but it has been good overall. The first time I received flowers they were absolutely beautiful and the lilies flowered and lasted over two weeks. The second bunch I ordered as a gift for my mum's birthday, they came with roses browning at the edges, and three lilies which had had their pollen stems cut off! I did get in touch with customer services and they assured me that the bouquets go through 5 quality checks (which I found very surprising, especially considering no-one noticed the cut stems on all three lilies in the bunch) but they were very understanding as we had a family emergency which meant my mum wasn't around to 'enjoy' the bunch anyway, so they kindly rearranged delivery. This bunch arrived on time and with lots of lilies, some unopened which was lovely but there was a lot of greenery and not much by way of flowers and some fresia looked old and again some roses were browning, so the bunch did not last longer than a week, sadly.
Easy to order, nice webpages; REALLY difficult to contact in any way that felt effective when I realised there was going to be a problem with the delivery. I was effective in the end, but was not confident and did not receive confirmation until AFTER the delivery - so if I had not been successful then it would all have been too late to try further. Some sort of very simple online chat would have sufficed. I understand you don't want to supply a phone number - but no possible contact of any kind was very frustrating and would make me think twice about using you again even though the flowers were so perfect.
I made a mistake on my flower greetings card and quickly phoned for help and bingo they corrected it and sent me a view of the updated greeting card. That saved me a major embarrassment. I was informed of the progress of the order until it was delivered. The recipient thought the flowers were excellent. All round a brilliant service, thank you.
The delivery instructions looked like it was a mandatory field to fill in. I would expect the flowers to be delivered as normal (ie. ring the bell, wait for someone to answer). It was good to be able to give alternative instructions in case people were out, but I didn't expect the flowers to be left on the doorstep without the bell being rung when people were actually home.
I've used Serenata a few times now and although I've never seen the flowers I've constantly been told they were lovely, arrived well packaged and promptly. Emails from the company letting you know of delivery is great too. Highly recommended.
"Did what it said on the tin".... when I needed to order from abroad, last minute at the weekend and there were very few options (I think I paid a premium but I was asking for premium service)
Easy to use website and good to receive texts leading up to and when the flowers had been delivered.
Have told my friends about how pleased I was with the service. Definitely use .Serenta Flowers again. Thank you.
Flower delivery from SerenataFlowers.com is the UK's largest direct-to-consumer flower service, and one of the largest buyers of fresh flowers in the UK. We receive the best fresh cut flowers from around Europe every day, 7 days a week. As a result, our beautiful flowers are fresher and at better value that you get from other online retailers, often up to 30% cheaper AND always free deliveries on next day delivery. Our floral bouquets are fresher that what you will find in traditional flower shops or local florists in the UK. We buy flowers internationally, get them delivered to the UK and shipped out with our free flower delivery service anywfhere in the UK. Your local flower shop typically receives fresh produce twice a week from a wholesaler who in turn have likely bought flowers from another wholesaler several days earlier. As an independent flower shop, we cut out middlemen and offers cheaper blooms by buying direct from the best growers and flower auctions around the world. Because we manage our own floral supply, instead of passing your order to a local florist, what you see on line is exactly what you get (WYSYWYG). Our floral guarantee is simple: Your bouquet delivered on time, as advertised, or your money back. When you order flowers with us, you know you're getting only the freshest, most beautiful flowers and a great value deal same time.
Flower Delivery cut-off times: if you want to send flowers during the week, please place your order by 10pm Monday to Friday for next weekday delivery, by 6pm on Saturday for delivery on Sunday and by 7pm on Sunday for deliveries on Monday. If you do not require next day flower delivery, you can order flowers any time during the day or even in the middle of the night, we accept orders nonstop 24 hours a day.
Wide Flower Range: whether you are looking for unusual tropical, Mother's Day flowers, anniversary flowers, exotic flowers, sumptuous roses, serene lilies, tantalising tulips, cheerful sunflowers, lasting carnations, fresh freesias, gorgeous table arrangements or sunny gerberas - you will find it in here. Find the perfect flowers for any occasion – use our categories to shop flowers for a certain occasion, or browse by flower type, recipient, budget or sentiments you wish to send across. Conveying emotions can be hard, but we are here to help. On our blog we provide a number of handy tips for what to write in your free gift message card that we attach to your flower bouquet.
Cheap Flowers and great deals: please check out our flower offers section where you will find great value for money deals on flower bouquets and keep an eye on our social media profiles so that you don't miss any discount codes and offers. Whether you want to send flowers in Wales, Scotland or just need a reliable London flower delivery, with us you can rest assured you're getting a great deal on fresh flowers. A great way to buy inexpensive floral presents is to sign up for our weekly email newsletter where we showcase our most affordable flowers for the week, exclusive to our customer and subscribers. Occasionally we will send special deals and offers on flower gifts with additional discount vouchers.
Glowing Reviews: Read Serenata Flowers reviews; our customer reviews our bouquets above the rest and 93% say that they are satisfied with buying experience at SerenataFlowers.com. All floral reviews are sourced by an independent customer review and research organisation: Feefo.com, who publishes the reviews as soon as they are received from genuine customers.
Free delivery: with SerenataFlowers.com you can send flowers with free delivery from Monday to Sunday. No extra costs or hidden charges, just our standard free service available anywhere in the UK. Order by 10.00 pm for next day delivery (weekdays) or any day of the week, even at midnight for any other delivery day. Weekends don't need to stop you from showering your loved ones with flowers and paying premium for flower delivery. Shop with us and you'll never pay for delivery charges again.
Timed Delivery: we understand that sometimes you need to reach the recipient at a particular time of the day. That's the reason we are now offering a range of time delivery options, for a small additional delivery charge. Choose from the following: guaranteed delivery before 10.30am, guaranteed delivery before noon and guaranteed delivery in the afternoon.
Send flowers any day of the week: remember, delivery is always free on next day flowers and gifts. We are here to serve you, which is why we work around the clock 24/7 (on some public holidays we take a rest too), so that you can order flowers for free next day deliveries, all the way up until 10pm on weekdays. Send fresh flowers with free delivery even on Saturday and Sunday if you use our service. We offer cheap flowers, starting at only £9.99 including free flower delivery. Although we call our range cheap flowers by post - all flower gifts are in reality delivered by courier. This way you get an efficient way of spreading joy and happiness without making the floral arrangement expensive. We do luxury flowers too, so when you really want to impress we offer the finest in floral design, at better value than other retailer.
Did you know that SerenataFlowers.com also offers an exclusive champagne and wine gift service? Or that we offer luxurious chocolate gifts? Tasty Hampers in wicker baskets? Do you prefer to send a long lasting house plants as a gift instead of a bunch of flowers? For all special occasions, whether you are looking for newborn baby flower gifts, birthday flowers, Christmas flowers and wine, Christmas hampers, anniversary flowers and chocolates, to say thanks, I'm sorry, I love you, or for any other occasion – SerenataFlowers.com can deliver your perfect gift. Send flowers today and have your beautiful flowers delivered directly to someone's home or office tomorrow. It's never been easier to buy fresh flowers and brighten up someone's just in just a few clicks.