I ordered some flowers for a dear friend and asked them to be delivered to Ambulatory care unit Peterborough hospital on a certain date . The flowers
unfortunately never arrived at the given destination at the hospital and the intended recipient never received her flowers. I emailed Serenata flowers to inform them that the flowers had not arrived and they replied immediately and we're extremely sympathetic and apologetic. They assured me they would chase up the florist delivery company and findout were the flowers had gone.
The process took about two days ,but during this period Serenata flowers kept me constantly updated. They offered me a full refund or a new delivery. I appreciate mistakes happen and although I was upset at the time I felt that Serenata flowers were extremely understanding and helpful and they made every effort to resolve the problem . I would definitely use the company again and I would happily recommend them to others
I loved the whole experience of choosing the right flowers for the occasion from a tremendous selection; getting a clear and accurate statement of the cost, enjoyed the simple form filling that was all that was required to place the order.Then I was delighted with the swift service and the excellent response from the recipient. Well done! I look forward to using your service again. George Gamlen in England.
The delivery was excellent as usual. I was kept informed and the flowers arrived as scheduled. The arrangement was gorgeous and the flowers have lasted for ages which is lovely as they were for someone recovering at home after surgery. Being on special offer did not detract at all from usual high standard - I'll be using Serenata again.
never had anythink but excellent flowers, however i cannot get loyalty discounts because i can no longer get onto their site it does not recognise my email or password cannot get a password as they say my account does not exist
very bad business to do away with personal telephone contact
t and you can no longer telephone them
I did not figure out how to add a message to the order. I did not want to buy a card or any of the extras, but for some reason I missed the chance to add a message. I did try to go back and edit the order once I had paid but that became difficult too so I gave up.
However, the flowers are great. Seems some of them are still in good shape two weeks later.
I would highly recommend SerenataFlowers The communication from when you order right up to when the customer receives the flowers is amazing. Very humorous and makes you smile with the comments. This is the 2nd time I have ordered from them and will continue to order in the future.
I liked the fact that I was kept in touch all the time about the delivery details so I knew that the flowers had arrived on the due date.
I did not see the flowers but the relative who received them said they were beautiful.
Fast and efficient service.
Thank you so much.
Have fresh flowers delivered daily to your loved one's home or office with FREE Delivery. Send flowers with confidence and order by 10pm weekdays for next day delivery from SerenataFlowers.com.
SerenataFlowers.com is the UK's largest direct-to-consumer flower service, and one of the largest buyers of fresh flowers in the UK. We receive the best fresh cut flower from around Europe every day, 7 days a week. As a result, our beautiful flowers are fresher and at better value that you get from other online retailers. Often up to 30% cheaper AND always with free next day delivery. Our flower bouquets are fresher that what you will find in traditional flower shops or local florists in the UK. We buy flowers internationally, get them delivered to the UK and shipped out with our free flower delivery service anywhere in the UK. Your local flower shop typically receives fresh produce twice a week from a wholesaler. Those in turn have likely bought flower from another wholesaler several days earlier. As an independent flower shop, we cut out middlemen and offers cheaper blooms by buying direct from the best growers and flower auctions around the world. Because we manage our own floral supply, instead of passing your order to a local florist, what you see on line is exactly what you get. Our flower guarantee is simple: Your bouquet delivered on time, as advertised, or your money back. When you order flowers with us, you know you're getting only the freshest, most beautiful flowers and a great value deal same time.
Delivery cut-off times: if you want to send flowers during the week, please place your order by 10pm Monday to Friday for next weekday delivery, by 6pm on Saturday for delivery on Sunday and by 7pm on Sunday for deliveries on Monday. If you do not require next day flower delivery, you can order flowers any time during the day or even in the middle of the night, we accept orders nonstop 24 hours a day.
Wide Flower Variety: whether you are looking for unusual tropical, Mother's Day flowers, anniversary flowers, exotic flowers, sumptuous roses, serene lilies, tantalising tulips, cheerful sunflowers, lasting carnations, fresh freesias, gorgeous table arrangements or sunny gerberas - you will find it in here. Find the perfect flower for any occasion – use our categories to shop flowers for a certain occasion, or browse by flower type, recipient, budget or sentiments you wish to send across. Conveying emotions can be hard, but we are here to help. On our blog we provide a number of handy tips for what to write in your free gift message card that we attach to your flower bouquet.
Cheap Flowers with Great Deals: check out our flower offers section where you will find great value for money deals on flower bouquets. Keep an eye on our social media profiles so that you don't miss any discount codes and offers. Whether you want to send flowers in Wales, Scotland or just need a reliable London florist, with us you can rest assured you're getting a great deal on fresh flowers. A great way to buy inexpensive floral presents is to sign up for our weekly email newsletter. In there we showcase our most affordable flowers for the week, exclusive to our customer and subscribers. Occasionally we will send special deals and offers on flower gifts with additional discount vouchers.
Glowing Reviews: Read Serenata Flowers reviews; our customer reviews our bouquets above the rest and 93% say that they are satisfied with buying experience at SerenataFlowers.com. All floral reviews are sourced by an independent customer review and research organisation: Feefo.com, who publishes the reviews as soon as they are received from genuine customers.
Free delivery: with SerenataFlowers.com you can send flowers with free delivery from Monday to Sunday. No extra costs or hidden charges, just our standard free service available anywhere in the UK. Order by 10.00 pm for next day delivery (weekdays) or any day of the week, even at midnight for any other delivery day. Weekends don't need to stop you from showering your loved ones with flowers and paying premium for flower delivery. Shop with us and you'll never pay for delivery charges again.
Timed Delivery: we understand that sometimes you need to reach the recipient at a particular time of the day. That's the reason we are now offering a range of time delivery options, for a small additional delivery charge. Choose from the following: guaranteed delivery before 10.30am, guaranteed delivery before noon and guaranteed delivery in the afternoon.
Send flowers 7 days a week: remember, delivery is always free on next day flowers and gifts. We are here to serve you, which is why we work around the clock 24/7 (on some public holidays we take a rest too), so that you can order flowers for free next day deliveries, all the way up until 10pm on weekdays. Send fresh flowers with free delivery even on Saturday and Sunday if you use our service. We offer cheap flowers, starting at only £9.99 including free flower delivery. Although we call our range cheap flowers by post - all flower gifts are in reality delivered by courier. This way you get an efficient way of spreading joy and happiness, no matter if its Valentines Day or Christmas, without making the floral arrangement expensive. We do luxury flowers too, so when you really want to impress we offer the finest in floral design, at better value than other retailer.
Did you know that SerenataFlowers.com also offers an exclusive champagne and wine gift service? Or that we offer luxurious chocolate gifts? Tasty Hampers in wicker baskets? Do you prefer to send a long lasting house plants as a gift instead of a bunch of flowers? For all special occasions, whether you are looking for newborn baby flower gifts, birthday flowers, Christmas flowers and wine, Christmas hampers, anniversary flowers and chocolates, to say thanks, I'm sorry, I love you, or for any other occasion – SerenataFlowers.com can deliver your perfect gift. Send flowers today and have your beautiful flowers delivered directly to someone's home or office tomorrow. It's never been easier to buy fresh flowers and brighten up someone's just in just a few clicks.