You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Friday: 7am - 10pm GMT
Saturday - Sunday: 7am - 9pm GMT
Sending flowers in the UK? Trust Serenata Flowers to deliver freshly picked, hand-arranged, quality blooms that delight and impress every time. Our fresh flowers are sourced directly from flower farms, and delivered safely throughout the UK with free delivery Monday to Sunday. Shop fresh flowers online from the convenience of your home and have happiness delivered to your loved ones in just a few clicks.
As a leading independent online florist in the UK, we take pride in maximum freshness of our flowers made by experienced florists and one of a kind floral bouquets that impress and delight every time.
Choose Serenata Flowers - the fresh online flower experts - to brighten up someone's day.
The finest and freshest floral stems, sourced directly from flower farms, hand-arranged by our UK online florists into a spectacular floral display.
Fresh flowers delivered in the UK without a single stem harmed - that's why we leave the job to professional couriers, not florists.
Order flowers online and watch your bouquet burst into full bloom at home. Our flowers are delivered in bud for maximum freshness and delight.
The joy and happiness that comes from sending and receiving flowers is made even more complete when each bloom is absolutely perfect and wonderfully fresh.
The finest quality freshly-cut blooms, each carefully selected directly from flower farms, hand-arranged by our expert florists, lovingly presented, and safely delivered in perfect condition - that's the Serenata Flowers promise.
For over eighteen years, we've been delivering happiness in the UK, guaranteeing delivery of thousands of beautifully packaged flowers to millions of delighted customers. Join them today, shop at Serenata!
At Serenata Flowers, we believe in providing exceptional customer service. Our friendly and knowledgeable team are on hand to answer any questions you may have, and our easy-to-use website makes ordering flowers a breeze. We are committed to making your experience with us as seamless and enjoyable as possible. From the moment you place your order online, to the moment your flowers are delivered, we strive to exceed your expectations. We are proud to be a trusted partner for all your floral needs and look forward to helping you create lasting memories with our stunning arrangements.
Join millions of customers in our happy floral family and get exclusive discounts sent to your inbox.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
