At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Efficient service, flowers lovely the only downside was whilst I ordered 'Letterbox delivery' they were not put through the letterbox but left on the doorstep, the delivery was at dusk and could have easily disappeared over night! However I would highly recommend!
The flowers for my daughter's birthday arrived around 5pm on the day. She was delighted with the surprise and sent me a photo of the flowers she received I was concerned that as her birthday was on a Monday that the flowers wouldn't be fresh but they looked lovely in the photo. So I'm very pleased with the service I recieved
Lovely bunch of flowers delivered on time and with ease. Would definitely use Serenata again
Flowers well received No complaints
Bouquet delivered at right time and place. Flowers in good condition. Recipient very happy!
The "keeping me informed of the delivery" taking the worry out of "is it there yet?." The recipiant was out but the flowers were left in a sheltered corner and gave my sister huge delight to find them waiting for her. Many thanks!