At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Easy ordering, beautifully fresh flowers arrived the next day at the stated time.
Great quality and speedy service
My friend was very happy with the flowers she received, thank you!
Again the flowers were very well received and look as beautiful as they do in the picture. I use Serenata whenever I want to send flowers for this very reason .
I've never shopped here before so I was a bit apprehensive, especially as I wanted the flowers delivered in a couple of days. The website was easy to navigate and there was a huge choice of flowers. My daughter sent me a photo of the flowers when they arrived on the day I'd requested, and they looked just like the picture on the website. She was really pleased with them. And so was I!
Arrived on time and in good condition, and the recipient loved them