At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Flowers were very pretty was a bit shocked that the quantity was slightly less than I expected but the quality was very high. My mom loved the flowers and they are still going strong after almost a week.
The flowers were delivered on time. When I first used Serenata you used to have quirky messages about the delivery leaving the shop and being delivered. What's happened to these messages? I t made it fun.
The flowers were beautiful and loved by my recipient. Unfortunately for the first time, I’ve been using Serenata for a long time, i didn’t receive notice that they had arrived, so had to check with my family. The delivery arrived on time, but I didn’t know. I will stills use the company because the product has always been first class.
Excellent deliver at short notice with a personal touch
Excellence from Serenata as always. Friend just out of hospital loved the flowers. Thank you so much.
“What a gorgeous bunch of lovely flowers” was my sister’s reaction to the little present I sent her. Thank you for bringing together such a lovely collection of colour to brighten the dull autumnal weather.