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Serenata Flowers
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Before chatting with our staff

You might want to check our FAQs in our support section.

Here are our top questions:

  • How can I amend my order?

    How can I amend my order?

    The easiest way to amend your order is to log into your account and make the change there.

    You can amend the following details:

    • Your basket
    • Delivery date
    • Delivery address
    • Gift message

    Please note once your order has been assigned to our floral team you will be unable to make any changes to your order. 

     
     

  • Where is my delivery?

    Where is my delivery?

    Not sure where your delivery is? 

    Don't worry, we can help! 

    You can track your order by clicking the button below and entering your order number or email address. Your order number can be found in the order confirmation email.

     

    Click here to track your order

     

    Also note that if you have not booked a timed delivery, your order can be delivered between 8am to 8pm.

    Please note that the order status reflect the information we have received from our courier partner. In some cases an order might have been delivered but its status is only updated at the end of the day.

     
     

If that did not answer your question, you can press the button to open a real time discussion with our team.

Our available hours are as follows:
Monday - Sunday: 7am - 9pm GMT

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Still need help?

Get in touch with our support team by filling out the Contact form or chat with one of our agents.

Our live agents’ available hours are as follows
Monday - Sunday: 7am - 9pm GMT

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