At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
I have ordered flowers to be sent to family and friends for well over a decade now and Serenata has always sent the freshest flowers/delivered on time which have never disppointed and always brought joy
Everything was excellent from delivery to eating all the chocolates. The floral display was beautiful,thank you so much.
The service was on time and the recipient was very pleased with the surprise. I am 3500 miles away but i believe the gift was well received.
Always beautiful and longlasting flowers. Promptly delivered. Bought these as a wedding gift for my close friend who is getting married. She is thrilled with them. Good value for money too.
Last minute order the day before for a birthday. Flowers were delivered on time and my friend was delighted with them
Simple easy quick and lovely flowers