You might want to check our FAQs in our support section.
Here are our top questions:
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows:
Monday - Sunday: 7am - 9pm GMT
Orchids make a wonderful gift for any occasions and with their delicate blooms in bold colours, they are a great alternative to fresh cut flowers. Orchids add an air of sophistication and elegance to any room, and make a beautiful focal point on any work desk. If you're looking for a gift that never fails to impress, our votes go for orchids!
You might be worried about orchid delivery - in the end they are very delicate flowers. With Serenata Flowers, the safety of our precious blooms is always the top priority. Our orchids travel in style, safely packed and secured in a sturdy cardboard box, ready to brighten up the day to someone special, anywhere in the UK. Book your orchid delivery today with confidence and enjoy free delivery 7 days a week anywhere in the UK.
Watering - Over-watering is the most common way to kill orchids. Lift your pot first to check if it feels heavy. If it does, do not water. Regularly check the colour of roots. If they are green, don't water. The best time to water orchids plant is when its roots are silvery.
Light - Orchid plants grow in conditions where they can receive bright light. Direct light can burn the leaves, so be careful. Do not remove the damaged leaves if your Phalaenopsis orchid gets arid.
Humidity - Since most orchids are tropical plants, they grow well under humid conditions. Spray your orchids with lukewarm water every two to three days. Keep the pot on a tray of humid gravel, which will help to preserve the humidity levels.
Location - Orchids will be happy on a window sill without a direct sunlight. Second option would be bathroom where they get plenty of humidity.
Food - Orchids like their food. Feed them once in a month or less often, depending on the orchid food you use.
Pot - As soon as you see the roots growing over the top, it is time to change the pot. When repotting, cut off the dead roots.
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
To view your account click here OR Continue Shopping.
95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
