You can track your order by clicking the button below and entering your order number or email address. Your order number can be found in the order confirmation email.
Also note that if you have not booked a timed delivery, your order can be delivered between 8am to 8pm.
Please note that the order status reflect the information we have received from our courier partner. In some cases an order might have been delivered but its status is only updated at the end of the day.
If that did not answer your question, you can press the button to open a real time discussion with our team.
Our available hours are as follows: Monday - Sunday: 7am - 9pm GMT
Indoor plant care is as much of an art as a science. It's not just about keeping the plants alive but of caring for and arranging plants that will please you. If you want your houseplants to thrive, there are some important things you should know.
Here you will find the collection of plant care instructions created by Serenata Flowers' experts. You can learn how to repot, fertilize, propagate, prune and water your plants in the right way.
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LATE OR NON-DELIVERIES
FREE courier delivery
Whilst we deliver 95% of our orders on time, due to the current UK driver shortage
there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries.
If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.
Premium guaranteed delivery
Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full.
Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
Guaranteed timed delivery
If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full.
Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.
All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)
Our delivery options tailored for your satisfaction
FREE courier delivery
95% of orders arrive on a selected delivery date, but some won't make it on time.
If we can't make the delivery on time, we will attempt another delivery on the following day.
Premium guaranteed delivery - £4.99
Peace of mind service - guaranteed to arrive on your selected delivery date.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.
Premium guaranteed before 1pm - £9.99
Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.
Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.
Status updates via sms and email so you don't have to check in on the site.