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Serenata Flowers Customer Reviews

Please see our Customer Satisfaction and Reviews as verified by these Independent Organisations:

Trustpilot
Google

All Time

4.3/5 (86.4%)

(Based on 499273 reviews)

Last 30 days

0.0/5 (0.0%)

(Based on 0 reviews, 07 May - 06 June)

Last Week

4.1/5 (82.4%)

(Based on 290 reviews, 30 May - 06 June)

4.3 out of 5

Based on 499273 reviews.

Luton
Serenata is the most reliable floral service you can find, I live overseas and they make it easy for me to shop online for family abroad with their beautiful selection of flowers and plants. They keep you updated every step of the way with great tracking and emails. Thank you one again, for exceptional service.
Lymington
Serenata Flowers are a wonderful gift option, I use them to deliver gifts abroad in the UK as I am in Canada and cannot always be there for family celebrations. I would recommend them.
Romford
Excellent process, quick efficient service, lovely flowers thank you
Northampton
As always my gift was delivered exactly as agreed. I will definitely use serenata again
Barnsley
Have used on many occasions and always had good response from recipient saying how lovely flowers were
Edinburgh
Very nice flowers delivered in good condition and lasting well .
Pinner
Beautiful bouquet delivered when promised. Totally delighted with both flowers and service.
Forfar
Easy ordering process, great website, prompt delivery and beautiful flowers. My mum-in-law absolutely loved her birthday bouqet!
Drumoak
Ordered delivery on Friday and delivered on Saturday. Recipient was happy with the flowers.
West Malling
The website gave a good selection of flowers which were delivered on time, as per the notification to myself, and they were greatly appreciated by the recipient
Falkirk
The plant was delivered on time and the recipient was very pleased with it. As we live in Australia we are pleased to have found such a reliable compny.
Harrogate
My friend was very happy with her flowers, excellent service thank you...
Glasgow
Tulips were lovely and as pictured - colourful and lots. Delivery was slightly past expected time but the tracking was accurate and helpful. I placed order from Canada and my daughter loved the bouquet! Would totally order from Serenata again!!
Kilwinning
I liked the fact you kept me informed about delivery etc. my sister was happy with flowers sent . I recommend you to my son Justin who lives in Denmark he used your service too Thank you we are on holiday in Tenerife so greeting from here Heather 😎
London
Order was easy to make and the delivery was as promised. However, the condition of the bouquet was disappointing and not up to the standards you have set previously.
Lancing
So impressed by their kindness and problem solving! Flowers delivered on time despite me giving the wrong address! Can only praise everything from ordering to delivery and customer service! Thank you! Special thanks to Darina! I will pay your kindness forward!
Reading
Easy to find what I wanted, had a good choice to choose from. Kept me informed all the way.
Alltyblacca
Excellent flowers and the turnaround time was incredible Thank you excellent service and quality
Derby
Needed to say a big thank you to Christine, a Doctor's receptionist would you believe!! She was so helpful and caring towards me when I was going through a really bad time - she loved the flowers, said they were absolutely beautiful and she loved the vase as well so a very big thank you to Serenata for helping me to make someone's day, many thanks, Maria
Godalming
Most helpful, wonderful flowers delivered on time.

Flowers delivered in United Kingdom

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©2003 - 2023 Serenata Flowers

 

LATE OR NON-DELIVERIES

FREE courier delivery

Whilst we deliver 95% of our orders on time, due to the current UK driver shortage there might, on some occasions, be some delays with flower deliveries. Please allow 24 hours after the intended delivery date for delivery to be made. Due to the above, we are not able to refund orders on the grounds of late deliveries. If your order still has not been delivered during this time you are entitled to a full refund, or a resend, no questions asked.

Premium guaranteed delivery

Guaranteed to arrive on your selected delivery date. If we fail to deliver, or attempt to deliver, on the selected delivery date we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.

Guaranteed timed delivery

If you paid for a timed delivery option and the order was not delivered on time, we will refund your order in full. Please allow 24 hours after the intended delivery date for delivery to be made, and should the gift not arrive during this time, we will also send a new one free of charge.

All delivery issues must be reported within 3 days of delivery date.
(Please note that banks might take 3-5 days to refund the amount on your card.)

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FREE courier delivery

95% of orders arrive on a selected delivery date, but some won't make it on time. If we can't make the delivery on time, we will attempt another delivery on the following day.

Premium guaranteed delivery - £4.99

Peace of mind service - guaranteed to arrive on your selected delivery date.

Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.

Status updates via sms and email so you don't have to check in on the site.

Premium guaranteed before 1pm - £9.99

Peace of mind service - guaranteed to arrive on your selected delivery date before 1pm.

Full refund if for some reason we failed to deliver on time, and in case the gift doesn't arrive at all, we will also send a new one free of charge.

Status updates via sms and email so you don't have to check in on the site.