At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Iāve use this company on a number of occasions, personal opinion very reasonable price, great delivery service. Wouldnāt hesitate to use for all occasions.
The flowers arrived as a present and the recipient was delighted.
All went exactly as it should, so 5 stars
Flowers arrived at a reasonable time that they were expected. They were well parcelled in a package that assured the bouquet was kept in the same condition they were packed. The flowers were in very fresh condition, well picked to compliment each variety and the recipient was 100% with this gift.
Good service,beautiful flowers. Delivered on time
Perfect Fast delivery and a lovely message from the recipient so guessing they were very pleased Iād recommend serenata flowers