At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Delivered on time, beautiful fresh flowers lived up to expectations. My sister was delighted with flowers and other gifts for her birthday
Once again easy to use website, good choice and prices. Succesful delivery and delighted recipient.
Arrived on the correct date. Easy to order. Good quality flowers arrived in a nice mix of flower types.
The website was easy to navigate and there was lots of choice. The flowers I chose were on offer and represented good value for money. They arrived on time, in good condition. The recipient was absolutely delighted with them commenting on the delicious scent even though most were still in bud. She has enjoyed them afresh every day as they open up.
Flowers were lovely, delivered on time and at short notice.
Delivered on time recipient very happy with flowers