At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
I’m always impressed by the beautiful flowers offered on the website. Many to choose from and reasonably priced. Website easy to use. My latest order was for an aunt. She loved them. Deliveries have always been received on time and driver’s courtesy noted. Would thoroughly recommend.
The flowers as described and arrived as request and were much appreciated by Mrs Cooke. A further order will be placed on the 8th of September for te actual funeral day.
The flowers were easy to order, good value and arrived really promptly. The recipient was very pleased with them.
The flowers were delivered on time. My sister-in-law was so happy with them. Thank you
My mum loved the flowers
After an initial problem when the wrong flowers were delivered Serenata pulled out all the stops to send the correct ones when we requested. They did not quibble and sent the correct flowers. Cannot fault them at all. My friend is so happy with them. Well done Serenata.