At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Just brilliant. Flowers are gorgeous.my friend is delighted with them xx Thank you for brightening her day !! 🌷
Always great value and delivered on timr
Brilliant service. Great flowers. Great delivery time.
Ordered for someone coming out of the hospital, delivery was bang on time and the flowers were beautiful. I’ve ordered from here before and glad I made the decision to do so again!
Bought a “bundle” flowers, chocolates, vase and card to say Thank You to a Friend. Ordering was extremely easy. My Friend was over the moon. She loved the bouquet more than anything!
Happy to give 5 star for florist service & flowers, as up to your usual standards 😊. They looked lovely & my friend is very pleased. However not sure EVRI actually knocked for delivery. I did say leave them by the front door if they got no answer. My friend didn't hear anything & she has video entry. Happen to find the by chance when she was having a food delivery at 6pm. But again very pleased with the flowers.