At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
I live in Canada and wanted to send flowers to my daughter who now resides in the UK. I chose Serenata after finding them on line, looking through their website and reading so many positive reviews. They did not disappoint! The flowers were beautiful, I was able to add chocolates and a card, which my daughter also loved. Everything was delivered as promised and the tracker was very helpful. It’s nice to know there’s a company I can trust when I am ordering across the world!
It worked to a tricky delivery address. Thanks
Very good experience. Tx a lot.
Always great, my go-to flower delivery
Great value for money and so easy to order. My friend was delighted when she came home from work to see them on the doorstep - great service thank you !
Very easy, straight forward. Delivered correctly, would recommend