At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
As always the flowers are beautiful and the recipient was very happy. Great value for money and delivered on time. Perfect
Serenata supply attractive plants and bouquets of flowers. They are reliable and efficient.
The friend who received the flowers was very happy and loved them. She was impressed with the packaging as the flowers arrived in excellent condition. Thank you Serenata for another successful delivery,
Always a pleasure using Seranta service. The flower selection is always abundant and beautiful and my go to 😍 My college was super happy and pleased with her flowers. Thank you 💛
Flowers delivered on time and friend loved them. Tha k you.
Ordering is so easy and it's great you can choose a preferred date for the delivery. The flowers arrived for my sister in Ealing on time, actually they were ahead of schedule. They were for her wedding anniversary on August 15th. She was so pleased, the flowers were beautiful. Thank you.