At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
A beautiful bouquet for a friends 50th Birthday.
An excellent bouquet of flowers delivered when stated and very happily received by the recipient.
Beautiful.
Flowers were delivered on time and the recipient loved them. The only reason I give 4 stars rather than 5 is that I didnāt get any emails to say the flowers were out for delivery or had been delivered. I have always had emails in the past but not this time. I like to know when my order has been delivered.
Easy to order , delivered as scheduled, I didnāt see the flowers but recipient was delighted with them
My mum was pleased with the flowers that you delivered to her on the 14th of October. Thank you So much you made her day even though I was one late Her birth day is on the 13th of October. But thank you And flowers aways brighten the day.