At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Beautiful thank you!
Have used Serenata flowers before and have found them to be excellent 👌 and this time was no exception, flowers, vase and chocolates delivered on time much to the delight of the recipients who sent me photographic evidence. Will definitely use them again.
First time I used Serenata and I will definitely use again the flowers I picked were exactly like the picture absolutely beautiful my friend was over the moon with them they came the same day I ordered them perfect couldn’t fault the service
Nice website and we're delivered on time but would have appreciated some form of notification that they had been delivered.
Really liked the selection of flowers provided. Colours blended very well too with interior of house. Very good arrangement too. Thank you.
The flowers were a gift- the recipients were very happy, and are still enjoying their lovely flowers. .