At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Beautiful flowers. Smell lovely. Delivery was quick and delivery driver was very nice and polite.
Lovely flowers, delivered on time.
It is easy to order the flowers online and a good choice is available to purchase within the budget. Delivery was free which was a massive help, as the money i had allocated went on the flowers. Other companies I looked at had a small charge for delivery. Payment online was easy and straightforward. My flowers were delivered on the specified day and I received a photo and thanks from the recipient
Flowers arrived on time and were lovely. The only thing is that the flowers looked different to the image on the online shop.
The flowers were described as beautiful, my daughter was very pleased to receive them
Delivered on time and in safe place. Flower and chocolates really appreciated! Your excellent service continues as ever!