At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
My daughter received the flowers for her birthday. They were beautiful even nicer than the ones advertised. Will definitely order from you again.
A Beautiful bunch of flowers delivered on time at the right place, the recipient was over the moon by the array of flowers.
Fast and punctual delivery. Good quality flowers. Thank you.
Beautiful flowers were delivered on time and date required. Living in Australia, I always use Serenata Flowers for my UK sister and friends birthdays and have never been let down.
Very easy to choose and order the flowers for a get well soon gift. They arrived the next day at their destination in a fresh and beautiful condition and the recipient was delighted with the bouquet.
My friend who just lost her husband was delighted to receive her beautiful flowers. Arrived the next morning, only after I ordered them quite late the night before. I also received a beautiful bouquet a couple of weeks ago, when my friends ordered from Serenata Flowers whilst they were on holiday in Turkey! Excellent service, will highly recommend.