At Serenata Flowers, we understand that buying flowers online is not just about the purchase — it's about the experience and the joy that blooms from it. That's why our comprehensive FAQ section is designed to address all your queries, from selection to shipment. Whether you're wondering how to choose the perfect bouquet, curious about the meanings behind various blooms, or need guidance on placing an order, our FAQ page provides quick and thorough answers. We believe that informed customers are happy customers, and our aim is to make your shopping experience as seamless and delightful as the moment your loved one receives their flowers.
Navigating through payment options should be as easy as a petal floating on a breeze, which is why we offer a variety of secure payment methods to fit your convenience, including major credit cards, Apple and Google Pay, ClearPay and more. Once your order is placed, our job is to ensure it reaches its destination as fresh and as full of life as when it left us. With clear care instructions included with every bouquet, we empower you to extend the life and beauty of your flowers. And because we know anticipation is part of the excitement, our reliable delivery service provides timely updates, ensuring that you're informed from the moment your gift leaves our hands until it's in the arms of someone special.
Our Customer Service team are available here from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.
Live Chat is a 24hr service with our AI Bot 7 days a week, our staff are also available on the Live Chat Tuesday to Friday 9:00 to 15:00
Beautiful flowers to choose from. Plus chocolates. It’s an awesome gift when you live in Canada.
My friend was very pleased with her serenata delivery
fast customer service when a problem arose on the website beautiful arrangement
Have used serenata several times and the recipients say the the flowers are beautiful.
Ordering was very easy, Im 80 yrs old so for me that is a great advantage. I live in France with all my family in England so to be able to send flowers for special occasions is a real plus. I probably send approx 10 bouquets per year and each time the recipient is delighted with beautiful flowers that apparently last a long time. Im informed when they arrive, the whole experience is very well organized, well done! X
The flowers bloomed beautifully. Delivered on time. Recipient loved them